aAlabu policy
Terms of service
The rules that apply when you use aAlabu to create accounts, browse stays, and complete bookings.
Using aAlabu
- By using the aAlabu website or mobile app, you agree to these terms and to any booking-specific rules, house policies, and cancellation terms shown before you confirm a reservation.
- You must provide accurate information, keep your account credentials secure, and use the service only for lawful personal or authorised business travel purposes.
Accounts and authentication
- You are responsible for activity that occurs under your account. If you sign in with Google, the same aAlabu account may be used across the web and app.
- aAlabu may suspend or restrict access where there is suspected fraud, misuse, payment risk, or a breach of these terms.
Bookings and availability
- Listings, room types, inclusions, and availability are presented as accurately as possible, but final confirmation depends on successful booking and payment processing.
- A booking is not complete until aAlabu or the connected reservation system confirms it. In rare cases, availability or pricing issues may require cancellation or correction before confirmation.
Pricing and payments
- Displayed pricing may include room rates, taxes, fees, and any booking-specific charges shown during checkout.
- When you approve payment, you authorise aAlabu and its payment providers to charge the applicable amount according to the checkout terms for that stay.
- aAlabu may need to validate payment status, prevent duplicate transactions, or delay confirmation if a payment requires further review.
Changes, cancellations, and refunds
- Change, cancellation, refund, no-show, and date-modification rights depend on the property’s policy, rate conditions, and any mandatory legal requirements.
- Where a booking is marked non-refundable or partially refundable, those limits apply unless the property or applicable law states otherwise.
Guest responsibilities
- You are responsible for ensuring that all travellers on the booking meet check-in requirements, follow property rules, and hold any travel documents required for the trip.
- You are also responsible for incidental charges, damage, or rule violations attributed to your stay unless applicable law says otherwise.
Platform role and liability
- aAlabu operates the booking platform and related support flows. The accommodation provider remains responsible for the actual property, onsite services, and stay experience.
- To the extent allowed by law, aAlabu is not liable for indirect, incidental, special, or consequential losses arising from your use of the service, third-party provider failures, or property-side issues outside aAlabu’s direct control.
Prohibited conduct
- You may not use aAlabu to commit fraud, scrape protected content, abuse payment flows, interfere with service operations, or violate any law or third-party right.
- aAlabu may refuse service, cancel suspicious transactions, or preserve evidence where misuse or security abuse is detected.
Contact
- For questions about these terms or a booking issue, contact aalabu@aalabu.com.