Cancellation Policy

1. This is a general framework

This page explains how cancellations generally work at aAlabu. The specific cancellation terms for your booking — including any deadline and fee — are the ones shown to you before you booked, and are preserved with your confirmed booking. Those booking-specific terms are the ones that apply, and take priority over the general description on this page.

2. Cancellation terms differ by rate

Whether you can cancel, and any deadline or fee that applies, depends on the rate you selected when booking. Some rates are fully flexible; others are non-refundable or partially refundable. These terms are shown to you clearly before you complete your booking.

3. How refunds are calculated

Where a cancellation entitles you to a refund, it is calculated from the accommodation amount aAlabu collected from you when you booked. If your booking included a transfer arrangement collected by the property or its transfer provider, that amount is not part of aAlabu's refund calculation, because aAlabu never collected it — you may need to contact the property or transfer provider directly about any transfer-related refund or cancellation.

4. Statutory cancellation rights

Because accommodation bookings are for a specific check-in date, the standard 14-day "cooling-off" cancellation right that applies to many online purchases under the Consumer Contracts Regulations 2013 does not apply to accommodation bookings. See our Terms & Conditions for how this fits with your other statutory rights.

5. How to cancel

To cancel a booking, use Manage Booking with your booking reference and email, or contact us at aalabu@aalabu.com.